PATIENT INFORMATION
TRANSPARENCY IN HEALTHCARE
Click on the headings below to learn more about The Orthopedic Surgery Center of Loxahatchee Groves’ Financial Services and Transparency in Healthcare Legislation.
Click on the headings below to learn more about The Orthopedic Surgery Center of Loxahatchee Groves’ Financial Services and Transparency in Healthcare Legislation.
Financial Services
We accept cash, credit cards, and personal checks. We offer patient financing through Care Credit, an organization established for this purpose.
Discounts or cash pay prices may be offered if you do not have insurance or if your procedure is not covered by your plan.
Charity care is offered on a limited basis, and you must qualify by completing the Financial Assistance/Charity Application which you can contact us to request.
Collection Procedures
Patients are expected to pay their financial obligations in a timely manner including the estimated portion by the day services are received, and any remaining portion upon finalization of the claim by the payer. Unpaid claims by the payer may result in the account’s outstanding balance being fully transferred to the patient for collection.
If needed, the center will attempt to reach a patient by any method available to us to secure payment on the outstanding balance utilizing internal and external resources. If the account becomes delinquent, it may be placed with an attorney or collection agency for collection in which their fees and expenses may be the obligation of the patient.
State of Florida Transparency in Health Care Legislation
Patients and prospective patients may request from this facility and other health care providers a more personalized estimate of charges and other information. Patients and prospective patients should contact each health care practitioner who will provide services in the ASC to determine the health insurers and health maintenance organizations with which the health care practitioner participates as a network provider or preferred provider.
The following providers are contracted with The Orthopedic Surgery Center of Loxahatchee Groves, LLC to provide services for patients:
Anesthesia (pending contract)
Pathology (pending contract)
Radiology (pending contract)
Evolent (IPG – Implantable Provider Group) for Blue Cross Blue Shield or Aetna patients
2520 Northwinds Pkwy, Suite 300
Alpharetta, GA 30009
Phone: 866-295-1260
Price Estimation for Service Bundles
The Agency for Health Care Administration provides information on payments made to facilities for defined service bundles and payments on their pricing website located at https://pricing.floridahealthfinder.gov.
This service bundle information is a non-personalized estimate of costs that may be incurred by the patient for anticipated services. Actual costs will be based upon services provided to the patient.
Download the full State of Florida Transparency in Health Care Legislation document for a listing of physicians who perform procedures at this facility along with their phone number. Please contact them for an estimate for their services that may be billed separately from the surgery center bill.
Additional information regarding health care quality measures and statistics provided by the State of Florida Agency for Health Care Administration can be found at FloridaHealthFinder.gov.
Insurance Policy
We will file your insurance for the coverage of routine equipment and supplies, preprocedural services, routine drugs and anesthetics administered while in our facility.
Standard outpatient procedures are generally covered by your medical insurance. We make every effort to advise you of your estimated patient responsibility amount prior to your service. Full payment for your copay, deductible and/or out of pocket, if applicable, is required upon admission.
You will be billed separately for services from your physician, anesthesiologist, pathologist and any other laboratory or radiology service received.
If you have any questions about any of the preceding information, please do not hesitate to call us at (xxx) xxx-xxxx.
Preparation for Your Procedure
- DO NOT EAT OR DRINK ANYTHING, INCLUDING WATER, AFTER MIDNIGHT BEFORE YOUR PROCEDURE. vitally important, and failure to comply could result in complications and may result in postponement of your procedure. If your child is having surgery, please be sure he/she does not eat or drink anything, including water. If your child is an infant, our anesthesiologist may have additional instructions for you.
- If you or your child are taking medications for high blood pressure or diabetes, contact your surgeon or discuss this with one of our nursing staff to ensure proper instructions to take or discontinue the medication.
- IIf you experience any health changes between your recent visit to your doctor and the day of your procedure, notify your doctor. Please report even minor changes such as an elevated temperature, cough or cold.
- If you suspect that you are pregnant, please notify your doctor.
- For your own safety and protection, you will not be allowed to drive a motor vehicle following your procedure. Please plan to have someone bring you and escort you home from the Center. Parents may want to have an additional adult to assist in accompanying a minor home.
Day of Procedure Preparation
- Bathe or shower and brush your teeth the morning of your procedure. Mascara, make-up, lipstick, nail polish and contact lenses should be removed.
- Dress comfortably. Tight-fitting clothing may feel restrictive following some procedures. Wearing sensible shoes allows ambulating to be easier following anesthesia.
- Please leave all valuables at home including jewelry, wallets, and purses – BUT DON’T FORGET YOUR INSURANCE CARD(S), PROOF OF IDENTIFICATION and any financial responsibility!
- Limit the number of people accompanying you. We request only one visitor to maximize the comfort of everyone waiting. Both parents of our pediatric patients are welcome.
After Your Procedure
After You Return Home
Since it is normal to feel drowsy after receiving anesthetic medications, we also recommend that you postpone the following activities for 24 hours after discharge:
- Driving and operating equipment
- Signing important papers
- Making significant decisions
- Drinking alcoholic beverages
Questions?
Please do not hesitate to call 561-630-6277 or email if you have any questions or concerns.
Submit Billing Complaint/Grievance
If you believe there is a discrepancy in your bill and have concerns, please initiate a billing complaint/grievance by clicking below. We will respond to you within 7 business days.